Return & Exchange Policy
We at StoreGrace Customer satisfaction is our main goal. If you’re not happy with the purchase you made, we’re here to assist by offering a hassle-free return or exchange policy.
Returns
Returning a product is allowed within 7 days after receiving the item.
The item should be in pristine condition, not worn and still in its original packaging and with the tags still intact.
Returns can only be allowed if acceptable document of the transaction (order acknowledgement or receipt) can be provided.
Certain items, like items for personal hygiene or underwear, as well as customized products cannot be returned due to hygiene reason.
Return shipping costs is at the expense of the purchaser, except if the product returned is in error or defective.
Exchanges
Exchanges can be made in 7 days after receiving the item.
The item has to remain in original state and not used.
Exchange only applies to the size or color of a variation within the same item (subject to the availability).
If the exchange item requested is not available, we’ll provide the option of a credit to the store or a refund.
Refund Process
After we have received and inspected the item returned We will then make the refund in 7-10 working days.
Refunds are issued using the first method of payment or credits to the store according to the preference of the client.
Shipping costs are not refundable.
Damaged or Incorrect Items
If you received the defective, damaged, or incorrect item We encourage you to get in touch with us within within 7 after delivery, providing photos of the problem.
We’ll arrange the exchange or a refund without expense.
How to Initiate a Return or Exchange
Contact our customer support at [email/contact details].
Please provide the purchase number as well as the reason you wish to return or exchange it.
Our support team will help you through what to do next, and include returning shipping directions.
If you have questions or concerns contact us for our help desk. We are grateful for your confidence in StoreGrace as well as are determined to give you the best experience shopping!